News - Finance firms ‘let down’ public
Four out of ten consumers claim to have been let down by their bank or insurer, a report has suggested. And a staggering 87% said that were not treated as a valued customer. The chief gripes were the of products and jargon, the report found. However, only 13% of consumers said they would be willing to pay extra to get better service, with nearly half of those surveyed saying that excellent service should be free. The report’s author Gunter Seymus said: This does not paint a very positive picture in terms of current service levels among financial services companies.” “This situation leaves considerable scope for companies who can deliver in excess of ,” Mr Seymus added.
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